Released: June 17, 2026

New Features

• Added a Voicemail Access Report to display voicemail actions
• Added an API suite to manage voicemails
• Added better roster syncing for SSC groups
• Added better validation for firewall subnets
• Added extra validation to SSC user account creation
• Added firmware support for the Grandstream DP750/720
• Added highlighting for new portal pages
• Added Meet-Me conference transcription summaries
• Added Pay-Per-Use toll billing to Toll Sync
• Added SMS delivery receipt (DLR) support for additional configurations beyond short codes
• Added support for dynamically updating multi-tenant user permissions based on their allowed customers
• Added the ability to attach images and video to outbound SMS messages from the portal
• Added the ability to choose a custom webchat logo for MCM
• Added the ability to send cover pages with the outbound faxing tool
• Added the option for TaxiCaller Smart IVRs to set specific pickup and drop-off addresses per IVR
• Added toll billing to single-tenant systems
• Added Voicemail-to-SMS functionality
• Implemented a Customer/Admin split for the API
• Implemented a new API suite for DID management
• Implemented call summaries in recording and transcript emails

Updated Features

• Adjusted SMS to support outbound sending without requiring a default route to be set
• Improved formatting for system search output
• Improved the Smart IVR's accuracy when understanding spoken addresses, including automatic correction of mis-transcribed street names
• Improved voicemail profile options to better match the voicemail edit modal
• Time rule status is now displayed in the Smart IVR, IVR and Queue lists (red = closed, green = open)
• Updated SolCast with a modern UI and deeper integration of system features such as SMS and email

Bugs Fixed

• Fixed an API call ignoring provided time constraints
• Fixed an error when saving per-customer API permissions in some cases
• Fixed an error with the queue SL report
• Fixed an issue with recording billing for service toll plans
• Fixed call summaries sometimes including an improper response when the call transcription is blank
• Fixed CDR labels for some transfers
• Fixed Daylight Saving Time being misapplied under certain conditions
• Fixed errors when creating or editing extensions
• Fixed improper digit stripping when setting an external forward
• Fixed info rows not displaying properly for extensions
• Fixed list page rows multiplying due to overlapping search query matches under certain conditions
• Fixed modal saves reloading pages and resetting pagination
• Fixed PDF reports being cut off over a certain length
• Fixed recording emails containing two links
• Fixed SMTP issues causing all outbound emails to fail; failed emails are now held for up to 5 days for retry
• Fixed some MCQ chats not ringing queues on transfer
• Fixed the auto-learn script re-routing already routed DIDs
• Fixed the extension info page showing incorrect categories in some cases
• Fixed Year and Month breaking in Scheduled Routing on Firefox

Released: May 5, 2026

New Features

• Added a new Firmware Management page to allow customers to manage their own firmware versions for phones
• Added a proper tooltip to the exit destination in voicemail
• Added an Unassign option in Multimedia Messaging
• Added CSV import for system users
• Added Custom Firmware Management
• Added date and time to Monitoring Graphs
• Added direct-to-extension MCQ messaging options
• Added documentation for Routing Alerts within Find-me Follow-me
• Added Extension selection for all user types
• Added file size errors for MMS to prevent silent failures when sending files that exceed limitations
• Added multiple Yealink phones to provisioning options
• Added new options for admins to prompt password resets
• Added port information for core utilities
• Added proper digit validation for speed dial lists
• Added provisioning support for the Yealink T48S
• Added Select-All checkboxes to Smart IVR route selections
• Added server side loading for SIP Accounts, Extensions, Rate Centers and E911
• Added support for filtering tolls by extension in reports
• Added support for Isset and While in Custom Scripts
• Added support for SFTP to all existing FTP features
• Added support for the Hospitality system
• Added the LiveStats API from the legacy 2.0 APIs
• Added TTS to Toll Billing services
• Added two optional fields to the newcall API: Timeout and waitForStart
• Reimplemented multiple legacy APIs

Updated Features

• Disconnected extension users from their extension on user type promotion
• Improved inconsistent errors when adding or editing element names that conflict with existing names
• Improved wording for SMS Management and fixed an SMS API test
• Prevented apostrophes from being used in SIP and SSC account user names
• Prevented the check-all checkbox from being preselected on an empty list, and made unselecting a checkbox uncheck the check-all checkbox
• Removed extra whitespace in the Route Group dropdown
• Updated list pages to save the selected number of entries to load between pages
• Updated MCQ to only show text for the chat sidebar
• Updated member dropdowns for Queues and Paging Groups to support searching
• Updated Queue Call Breakdown to allow selecting any group of queues instead of only all or one at a time
• Updated SMS Management documentation to reflect current functionality
• Updated system search to include additional route types
• Updated system update to add Admin permissions to any user who has access to the Portal Permissions page
• Updated the Facebook link to a button for better visual clarity
• Updated the interface for managing advanced queue announcements to add fields dynamically
• Updated the SIP Account list to support searching for static IPs
• Updated user edit and MFA modal permissions, and added a three-tier access model for user management pages
• Updated wording across the system from 'Aastra' to 'Aastra/Mitel'

Bugs Fixed

• Fixed a font mismatch when viewing roadmap documentation
• Fixed a formatting issue with some category names in Smart IVR options
• Fixed a formatting issue with the Directory Profiles list page
• Fixed an error when creating Aastra feature profiles
• Fixed an error where a backup could not be set to a date less than the next backup date
• Fixed an error with the Uptime display in System uptime
• Fixed an issue with custom scripts filling variables improperly when triggered from queues
• Fixed an issue with double quotes in MCQ closed messages
• Fixed an issue with Smart IVR options not updating properly in some cases
• Fixed an issue with the header bar in mobile view
• Fixed an issue with voicemail notify dropdowns showing incorrect options in some instances
• Fixed call forward after times not being respected on queue call transfers
• Fixed callbacks overflowing between queues
• Fixed Device Provisioning name and identifier conflicting when editing
• Fixed empty system recordings not exporting properly for the Customer Export/Import feature
• Fixed encoding issues with names in the customer search bar
• Fixed errors in Smart IVR when loaded on an empty customer account
• Fixed GRUB checks
• Fixed issues with long names and fields overlapping on list pages in some instances
• Fixed issues with the IVR list page filtering on label text
• Fixed MCQ chat messages sometimes loading on the wrong chats
• Fixed Multimedia chat loading locking user sessions with higher load threads
• Fixed non-admin user edits clearing allowed queue lists
• Fixed park reminders
• Fixed small formatting issues on the CID Routing page
• Fixed styling in skills based routing for queues
• Fixed unmatched brackets in route names breaking some calls
• Fixed various issues relating to voicemail forwarding

Released: March 25, 2026

Updated Features

• Disabled the daily check for crashed tables due to potential for table locks

Released: March 20, 2026

Bugs Fixed

• Fixed an issue with downloading PCAPs

Released: March 12, 2026

Bugs Fixed

• Fixed SMTP servers not saving properly

Released: March 11, 2026

Updated Features

• Cleaned up the TTS system recordings UI

Released: February 24, 2026

Bugs Fixed

• Fixed voicemail indicators not always updating

Released: February 12, 2026

New Features

• Added a 'Select All' button to the report builder and call detail record pages
• Added more examples for SMS API docs
• Added more fine-tuned toll reporting for the non-call toll types
• Added new systemwide call retention settings
• Added option for using HTTP or HTTPS for the system web address
• Added Overflow and Voicemail Overflow to numerous queue related reports
• Added Pay-Per-Use service ID to the createCustomer SolSwitch API call
• Added profile images for all users
• Added the ability to create Device Provisioning with the Extension CSV Import tool
• Added the From number in the text field placeholder of the Multichannel Messaging system
• Implemented a system to summarize calls using AI
• Implemented AI Text-to-Speech features for system recordings and voicemail greetings

Updated Features

• Changed how we reboot phones to batch them into groups
• Improved processing time for the Call Report Builder
• Removed inactive queues from live reporting
• Updated documentation for the Digit Validation API to include new fields that are in the API request
• Updated Multimedia Messaging and Webchat labels to more clearly delineate the overall feature from Webchat
• Updated SSC server config options to be required
• Updated the Voicemail Usage Report to display all usage in MB so that results can be properly sorted by usage

Bugs Fixed

• Fixed a bug that allowed customers to listen to any system recording via ID
• Fixed a few issues with API formatting and documentation
• Fixed an error where a reason code would result in webchat failing to end
• Fixed disabled MFA accounts asking for codes
• Fixed formatting issue with some dropdown menus in the web portal
• Fixed improper queue names being displayed in webchat filtering
• Fixed invalid DTMF dropping Smart IVR calls
• Fixed issue with newly added scheduled routes not having delete options
• Fixed issue with pausing and unpausing system recordings in web portal
• Fixed issue with trying to generate transcript for blank voicemails
• Fixed issues with changing the default music on hold
• Fixed list pages from displaying negative numbers for total results
• Fixed long queue announcements bleeding into the start of callbacks
• Fixed non-existent recordings showing up in CDR results
• Fixed routed DIDs on AGG systems being added to the Auto-Learn feature
• Fixed searching queues by extension number or name
• Fixed some edge cases where distribution lists would not send voicemails to new mailboxes
• Fixed specifying start, end and connect times in Call Report Builder
• Fixed voicemails opening the proper modal when selecting the new message column
• Resolved an error message appearing when truncating lists
• Resolved issues with E911 records not using server-side loading

Released: December 4, 2025

Updated Features

• Merged new Pay-Per-Use toll plans into one plan for easier management

Bugs Fixed

• Fixed a bug with various options on the Directory profile list page

Released: December 3, 2025

Bugs Fixed

• Fixed DID routing not showing Route Groups

Released: December 2, 2025

Bugs Fixed

• Fixed an issue with outbound MMS requests failing

Released: November 28, 2025

Bugs Fixed

• Fixed an issue with Smart IVRs not displaying in DID routing options

Released: November 25, 2025

New Features

• Added extra provisioning options for the Yealink MP5X E2 phones
• Added Multi-SolSwitch Authentication via a new "SolSwitch Logins" page
• Added Smart IVR functionality
• Added SS Update Notifications to the System Update page to allow email notification on new version releases
• Added support for the Yealink SIP-T73W and SIP-T74W phones

Updated Features

• Improved handling and logging of music on hold processes
• Updated queue calls to move up penalty levels immediately instead of after ring retry if no agents are available at the current level

Bugs Fixed

• Fixed an issue with CDR showing 'No Answer' instead of 'Offline' for offline devices in queues
• Fixed an issue with editing old directory profiles
• Fixed an issue with failed calls to queues with a large number of queue members
• Fixed an issue with outbound MMS permissions
• Fixed an issue with SIP firewall monitoring not re-blocking IPs that were previously blocked and then unblocked
• Fixed an issue with voicemail emails not sending in some scenarios

Released: November 18, 2025

Bugs Fixed

• Fixed issues with STT and MCQ billing queries

Released: November 3, 2025

New Features

• Added a check to verify some settings for system web server configurations
• Added a flag to DID Management to allow marking DIDs as "SMS Only"
• Added missing API option from legacy APIs for pulling Digit Validation logs
• Added newer API functions to the test page options
• Added SRTP to the transport type options for SIP accounts when editing as a group
• Added subnet support for API ACLs
• Added toll billing options for MCQ usage
• Added toll billing options for recording storage

Updated Features

• Made multiple security improvements throughout the web portal
• Updated Aastra/Mitel provisioning to hide NAT options when not available for the current version
• Updated API documentation to include Digit Validations and SIP POST options
• Updated APIs to support data as POST content
• Updated Extension configuration profiles to include some missing fields
• Updated FMFM configuration profiles to include some missing fields
• Updated handling of callbacks to improve processing time and prevent process locking
• Updated MCQ Webchat queue dropdown to show queue extension numbers and properly sort the queue list
• Updated nightly system processes to more evenly distribute load and remove single points of stress on system resources
• Updated Queue configuration profiles to include some missing fields
• Updated SIP Account configuration profiles to include some missing fields
• Updated SMS forwarding to external URLs to support HTTP 200 as the same as an "OK" return
• Updated the MCQ Webchat feature for better general UX
• Updated the tooltip and admin guide for the "Show Missed Calls" feature on queues to more accurately describe functionality
• Updated toll billing processing to pull call details more efficiently
• Updated voicemail greeting playback to stop if the window is closed

Bugs Fixed

• Fixed a backend error when loading the system settings portal page in some scenarios
• Fixed a console error when loading MCQ webchat
• Fixed a log error from MCQ
• Fixed a log error with CDR offloading
• Fixed a log error with park reminders
• Fixed a log error with queue call code callbacks
• Fixed a log error with queue callbacks
• Fixed a potential error with the firewall attempting to block invalid IPs
• Fixed a rare issue when uploading extension import CSV files with non-standard encoding
• Fixed a typo in extension tooltip
• Fixed an error in some scenarios when group editing SIP accounts
• Fixed an error in the /api/sms/report API endpoint
• Fixed an error when adding some new device types
• Fixed an issue when starting 2 sessions on the CSV extension import
• Fixed an issue with agents in queues with multiple weights in some scenarios
• Fixed an issue with BLF status for extensions using SSC
• Fixed an issue with caller ID details when blind transferring between two queues
• Fixed an issue with checking for unique names on provisioning devices
• Fixed an issue with directory profiles not being able to be edited or deleted
• Fixed an issue with duplicated message during callback confirmations
• Fixed an issue with E.164 formatting in some scenarios
• Fixed an issue with exporting then importing an extension
• Fixed an issue with HTTPS settings for Polycoms on some versions
• Fixed an issue with missing DHCP options in some cases
• Fixed an issue with one word labels in webchats
• Fixed an issue with outbound faxing failing for some PDFs
• Fixed an issue with provisioning device passwords being visible when editing the device in some scenarios
• Fixed an issue with reason codes on webchats
• Fixed an issue with scheduled toll reports
• Fixed an issue with scheduled trunk reporting not properly being converted from 2.x upgrades
• Fixed an issue with scheduling reports on certain queues
• Fixed an issue with setting the SMS DID on MCQ in some scenarios
• Fixed an issue with SIP accounts sometimes showing offline when they're online on another server
• Fixed an issue with SolCast pages appearing in system search results when the feature wasn't enabled
• Fixed an issue with some calls showing negative duration for call recordings
• Fixed an issue with some route data being displayed twice in device statistics
• Fixed an issue with SSC server password handling in the web portal
• Fixed an issue with start/end date filtering in CDR results
• Fixed an issue with the custom script process ending early
• Fixed an issue with the resource monitoring report hanging if a server is unreachable in a multi-server setup
• Fixed an issue with the webchat send button still showing the loading icon after sending completed
• Fixed an issue with uploading a customer import with a space in the file name
• Fixed an issue with using SIP Account group edit to change the Transport Type
• Fixed attended transfers displaying incorrect destinations for subsequent CDR rows
• Fixed errors with spaces before/after SSC roster names
• Fixed IPv6 addresses causing SIP / RTP packet captures to fail when downloading
• Fixed issues with details of Meet-Me conference recording emails
• Fixed issues with incorrect font being used in various portal pages
• Fixed issues with MCQ webchat creation and status indicator
• Fixed issues with Meet-Me conferences on newly installed systems
• Fixed issues with selecting agents in least recent queues in some scenarios
• Fixed issues with some SSC setting options not creating the expected account configuration
• Fixed issues with some Yealink provisioning
• Fixed issues with validation on some provisioning device data after importing a customer
• Fixed log errors during some call transfers
• Fixed log errors when generating Aastra/Mitel provisioning in some cases
• Fixed multitenant access rules on user accounts
• Fixed various issues with printing receipts from hospitality calls
• Multiple fixes and QoL improvements for MCQ

Released: August 29, 2025

Bugs Fixed

• Fixed issue with FTP connections in system backup script

Released: August 25, 2025

Bugs Fixed

• Fixed issue with incorrect line data in some Aastra/Mitel devices

Released: August 21, 2025

New Features

• Added check to prevent queue callback dial prefix from including anything that isn't a number

Bugs Fixed

• Fixed issue with call forwarding settings after extension import
• Fixed issue with SIP Account command buttons (Reboot, Check MWI, Check Provisioning)

Released: August 14, 2025

New Features

• Added a new Bleeding Edge update branch
• Added a toggle for HTTP/S to device provisioning
• Added ability to control access to queues on a per-user basis
• Added average handle time to the Queue Call Breakdown report
• Added check for blank roster names
• Added functionality for testing FTP connections and returning details about why FTP is failing when it does for system and recording backups
• Added language options for meet-me conference prompts
• Added monitoring for swap memory usage
• Added option to configure global server MFA settings on multi-tenant systems instead of configuring per-customer
• Added SIP NAT option to extension imports, defaulting to Yes to match SIP account defaults
• Added Skill Based Routing, allowing queue members to be managed automatically based on skill requirements
• Added system serial number to bottom bar
• Added the ability to set specific callers to be treated as low or high priority in queues
• Added the option to send outbound MMS through MCQ for supported DIDs
• Added toll plans and toll billing for Speech-to-Text services
• Added Yealink 57W firmware and provisioning

Updated Features

• Changed the system ordering in Service Status to use hostname instead of last timestamp
• Cleaned up handling of failed backup alert emails
• Improved efficiency and logging for backend presence creation process
• Improved redundancy checks for peer generation during HA failover
• Improved tracking for space and duration of call recordings
• Increased min height and width for searchable dropdown menus
• Made multiple improvements to call flow handling for MCQ
• Modified functionality of MCQ chats that have been transferred out of their original queue and completed - they will now return to the original queue when re-opened instead of staying in the transfer destination
• Removed decommissioned collab option from SSC accounts
• Streamlined basic process for configuring extension forwarding, and added the option for more granular options including different settings for internal vs external callers
• Updated Admin Guide with details of some more recently added features
• Updated content type details for inbound MMS
• Updated IVR Option formatting to make selected options easier to read
• Updated link to API docs in API management
• Updated MCQ to save inbound MMS content locally to prevent 7 day file timeout
• Updated SIP timing module to improve fax reliability

Bugs Fixed

• Fixed an issue with extension user requirements on older systems
• Fixed error on extensions page
• Fixed error when loading Live Stats Report on an empty queue
• Fixed formatting issue in page permissions
• Fixed formatting issue on directory profile list page
• Fixed formatting issues on pop-up modals with long headers
• Fixed formatting issues with call transcripts in CDR
• Fixed formatting issues with paging group member list
• Fixed incorrect error message displaying if the Survey/IVR report returned no results
• Fixed issue with "assigned" label for MCQ chats in some cases
• Fixed issue with allowing MCQ messages to invalid phone numbers
• Fixed issue with BLF status not changing for extensions going on/off calls
• Fixed issue with call transcripts being created in some scenarios where only voicemail transcripts should have been made
• Fixed issue with controlling user fax access
• Fixed issue with customer speech-to-text toggle not displaying in some cases
• Fixed issue with editing existing members of paging groups
• Fixed issue with generating directory details for some Polycom devices
• Fixed issue with invalid routing option displaying on SSC account pages in some cases
• Fixed issue with list search not clearing when refreshing page
• Fixed issue with navigating to network tools page through the system search bar
• Fixed issue with nested arrays in custom scripting
• Fixed issue with ordering of text within call transcriptions in some scenarios
• Fixed issue with SIP account redirect button missing on trunk page
• Fixed issue with SIP POST API not running in some scenarios
• Fixed issue with SIP TLS/SRTP cert creation after changing system web address
• Fixed issue with system search page results in some cases
• Fixed issue with virtual extensions sometimes not displaying in queue member dropdowns
• Fixed issues with changing interface settings in some scenarios
• Fixed issues with pausing system recordings while listening to them in the web portal
• Fixed issues with search results on some list pages
• Fixed multipart SMS creating empty SMS chats
• Fixed potential issue with custom scripts continuing to wait for commands after reaching the end of the script
• Fixed potential issue with failed outbound faxes becoming stuck
• Fixed potential issue with Guardian creating an entry for an empty IP address
• Fixed using "From IP" on the API testing page
• Fixed various logging errors throughout the system
• Prevented navigating between customers while in an edit modal from causing issues on save
• Resolved issue with web portal being locked while data was being loaded on some reports
• Resolved some inconsistencies with light/full backup data retention

Released: June 24, 2025

Bugs Fixed

• Fixed issue with invalid table name in Asterisk

Released: June 18, 2025

Bugs Fixed

• Fixed various issues with system-update.php

Released: June 12, 2025

New Features

• Added a notification system for becoming the active route in scheduled routing
• Added additional log details for calls to trunks and IVRs
• Added MMS support for SMS API calls
• Added MS Teams configuration steps to the admin guide
• Added the ability for a Custom Script to call a Paging Group via the newcall API
• Added the ability to keep multiple instances of system backups

Updated Features

• Replaced deprecated handling for NAT SIP peers
• Updated MCQ assigned status based on whether the chat is assigned to the current user
• Updated monitoring for slow database processes to properly handle the new database format
• Updated system-wide list page defaults to show 100 items instead of 15

Bugs Fixed

• Fixed an issue with monitoring extensions after parking
• Fixed console error in some scenarios when loading the system sidebar
• Fixed inconsistencies with searching list pages
• Fixed issue with column sorting on CDR Report Builder
• Fixed issue with custom script dropdown in MCQ settings
• Fixed issue with documentation sidebar on large screen sizes
• Fixed issue with extension user's assigned extension being removed in some cases
• Fixed issue with IVR settings in some scenarios
• Fixed issue with live stats showing incorrect status for some SIP devices with similar names
• Fixed issue with roaming on a 5 digit extension
• Fixed issue with showing SIP History for SIP accounts with names over 25 characters
• Fixed issue with system search menu displaying behind some UI elements
• Fixed issue with transferring queue calls in some scenarios
• Fixed issues when importing multiple customers during the same day
• Fixed potential alerting issue caused by changing the timezone of a server
• Fixed SIP errors when no peers have TLS enabled
• Fixed some formatting issues with API documentation
• Fixed various issues on the DID routing pages

Released: June 6, 2025

Updated Features

• Updated handling of status checks for database modules

Released: May 13, 2025

Bugs Fixed

• Fixed an issue with deleting MCQ chats
• Fixed saving and deleting Call Report Builder entries
• Resolved an issue with setting call language on direct trunk-to-trunk calling

Released: May 7, 2025

New Features

• Added API documentation to the portal
• Added basic LDAP functionality
• Added call transcriptions and a TTS per-customer toggle
• Added custom scripting to MCQ options
• Added French language support to Meet-Me Conference rooms
• Added proper filtering for DID searching
• Added the ability to delete MCQ chats
• Added the SS Admin guide to web portal documentation

Updated Features

• Changed the datatables error to properly inform the user to reach out to a system admin
• Clarified when editing other MFA accounts and access rules
• Made the system logs stop auto-scrolling when the info box is manually scrolled

Bugs Fixed

• Fixed an issue with French characters in caller IDs
• Fixed an issue with large customer access lists on portal users
• Fixed an issue with SMS DIDs remaining routed after being deleted from an MCQ option
• Fixed an issue with webchat being hidden on portal permissions in some cases
• Fixed error with playback for voicemail greetings in the web portal
• Fixed errors when deleting SS customers
• Fixed issue with calls sometimes missing recordings during cross-customer routing
• Fixed issue with editing usernames for SSC accounts
• Fixed non-provisioned devices not being displayed on SSC user account modals
• Fixed reordering softkey entries for feature profiles
• Resolved an issue causing IPs to not be listed properly in the API permissions list and edit pages
• Resolved an issue causing multiple chats when starting new SMS chats
• Resolved an issue causing the update page to wait indefinitely
• Resolved an issue with editing Static IP Routes
• Resolved an issue with secondary rosters on SSC accounts
• Resolved an issue with setting Forwarding options on new extensions
• Resolved formatting issues with the documentation sidebar

Released: March 3, 2025

New Features

• Added support for the Polycom VVX 150

Bugs Fixed

• Fixed an issue with the call report builder not running on the report DB
• Fixed issues with some SSC account management options

Released: February 18, 2025

New Features

• Added a "Does Not Contain" filter option to the call report builder
• Added a documentation section to the portal sidebar
• Added a message when attempting to "Delete Selected" SIP accounts that contain SIPs with Delete Block enabled
• Added an API for pulling per-customer recording usage statistics
• Added an option for MCQ webchats to show the status of the queue based on time rules
• Added Date() and SendEmail() functions to custom scripting
• Added historical graph data to full system backups
• Added if/else logic and math operators to custom scripting
• Added support for MFA on portal user accounts
• Added support for the Poly Trio 8300 and 8800
• Added system and customer level toggles for MCQ functionality
• Added the ability to authenticate portal users via LDAP
• Added the change log to portal documentation
• Added the SMS API to portal documentation
• Added validation for URLs in several places on the system
• Implemented support for setting SMS rates
• Implemented TLS provisioning for Mitel, Polycom and Grandstream devices
• Re-added support for configuration profiles

Updated Features

• Modified SIP testing parameters to prevent false negatives
• Moved SSC account updating to the background to improve load times
• Optimized memory usage for some reports
• Removed paging groups from the count of system concurrent calls
• Reworked handling of API permissions and added SMS to the standard API ACLs
• Updated custom script editing to allow tab characters
• Updated email handling format for processes using the legacy format
• Updated MCQ chats to be closed off if the chat type is removed from the queue
• Updated SSC server settings to hide the password field
• Updated the process for loading DID lists on systems with large numbers of DIDs
• Updated the provisioning process to make the /prov path case insensitive when configuring on the device

Bugs Fixed

• Fixed a possible CDR reporting issue after restoring from a light backup
• Fixed a potential issue with a malformed parking request causing global issues with caller ID details in the CDR
• Fixed a potential issue with queue call recordings not being saved
• Fixed a potential issue with SMTP configurations
• Fixed a small formatting issue in scheduled routing
• Fixed an issue with "Show Legs" options on the CDR report
• Fixed an issue with adding a /31 static IP
• Fixed an issue with blind transfers to external numbers
• Fixed an issue with calling some APIs with call channel details immediately after call start
• Fixed an issue with CDR details for custom scripts
• Fixed an issue with clearing queue prefixes on internal calls
• Fixed an issue with inactive SIP accounts not displaying in the list in some scenarios
• Fixed an issue with linking a Facebook account to MCQ in some cases
• Fixed an issue with loading SSC tools in some cases
• Fixed an issue with long load times for the Backup & Restore page
• Fixed an issue with rebooting phones from the web portal
• Fixed an issue with routing a trunk to the 'default' route group
• Fixed an issue with scheduled reports returning blank in some cases
• Fixed an issue with scheduled routing dropdowns sometimes being blank
• Fixed an issue with showing recording details on some calls in the CDR
• Fixed an issue with the "No results" message in the CDR being clickable
• Fixed an issue with the document sidebar displaying over the SS search menu
• Fixed an issue with the MCQ 'Assigned To' label not updating
• Fixed an issue with the SMS Log not returning results when searching for DIDs without the country code included
• Fixed an issue with toggling interface status
• Fixed an issue with uploading multiple MOH files to one playlist
• Fixed duplicated headers in some load-balanced calls
• Fixed high CPU usage when processing large recordings
• Fixed issues with CDR hangup details in some scenarios
• Fixed issues with editing internally created users
• Fixed issues with importing SSC accounts
• Fixed issues with IVR/Survey report data
• Fixed issues with some filter options on the call report builder
• Fixed issues with viewing and calling inactive queues
• Fixed MWI notifications when a voicemail box contains over 10 messages
• Fixed some miscellaneous MCQ / Webchat issues

Released: January 8, 2025

Bugs Fixed

• Fixed error with adding page permissions after initial install
• Fixed issue with syncing options for MCQ call types when updating

Released: January 8, 2025

Updated Features

• Adjusted the update process to install required components earlier, preventing a potential race condition

Released: November 18, 2024

Updated Features

• Updated portal to show which devices support SRTP and TLS

Bugs Fixed

• Fixed error when adding new provisioning devices
• Fixed issue with incorrect status showing for PJSIP peers in some cases
• Fixed potential error when an extension name contains quotes

Released: November 13, 2024

New Features

• Added additional tooltips for some device provisioning settings
• Added dynamic validation when entering extension numbers
• Added global current calls report
• Added missing links in device provisioning to other system features (SIP accounts, feature and directory profiles)
• Added option to search in many dropdowns across the system
• Added PJSIP support for Static SIP accounts
• Added support for enabling TLS and SRTP on some SIP accounts and devices
• Added support for writing custom scripts to process SMS and calls
• Added warning in device provisioning if there are duplicate MACs in use

Updated Features

• Improved reliability of outbound faxes and fax switches
• Reduced delay before overflowing when hitting an IVR with no recording
• Removed NAT options from Mitel devices that don't support it
• Updated extension profile photo to display an error if the file is too large
• Updated extension time report daily breakdown to display in separate sections
• Updated SIP account details to still show on the extension overview when the SIP account doesn't have recent activity
• Updated unsuspending an SSC account to also set it to active

Bugs Fixed

• Fixed an issue with editing extensions for users without the required page permissions
• Fixed error message when running the extension time report on a queue with no extensions
• Fixed errors in some cases when adding or editing MOH files
• Fixed interface issues when adding and removing paging group members
• Fixed issue with device provisioning default values not populating in some cases
• Fixed issue with displaying routing options on SSC accounts in some cases
• Fixed issue with inactive extensions not displaying in the extension list in some scenarios
• Fixed issue with MOH failing on a missing directory
• Fixed issue with paging groups in some scenarios
• Fixed issue with playing system recordings on Firefox
• Fixed issue with some Meet-Me star codes not properly completing
• Fixed issue with the scheduled routing calendar being cut off
• Fixed issue with the user edit modal popping up in some cases instead of a different modal
• Fixed issues with uploading some CSV files to the SolCast dial list
• Fixed multiple graphs showing an inaccurate view of data due to the spacing between data points

Released: October 10, 2024

New Features

• Added some missing French recordings
• Added validation to ensure different languages have the same recording files

Bugs Fixed

• Fixed issue with CID info when transferring a call to a queue
• Fixed issue with route group overflows in some scenarios
• Fixed issue with the answering queue member name in CDR
• Fixed issue with tracking stats for queues
• Resolved potential division by zero error when processing speech-to-text transcripts

Released: October 7, 2024

New Features

• Added options for Server, Customer and Extension languages for recordings

Bugs Fixed

• Fixed error on live queue stats