Released: December 4, 2025

Updated Features

• Updated new Toll Plans for Pay-Per-Use services to be managed as one combined plan, for easier configuraton and management

Bugs Fixed

• Fixed an issue causing problems with various options on the Directory Profile list page

Released: December 3, 2025

Bugs Fixed

• Fixed an issue with Route Groups displaying in DID Routing

Released: December 2, 2025

Bugs Fixed

• Fixed issue with outbound MMS requests failing

Released: November 28, 2025

Bugs Fixed

• Fixed issue with Smart IVRs not displaying as an option for DID routing

Released: November 25, 2025

New Features

• Added Smart IVRs, for directing calls with an AI powered auto-attendant
• Added option to receive email alerts when new system updates are available
• Added ability to configure automated logins between SolSwitch servers
• Added support for the Yealink SIP-T73W and SIP-T74W phones

Updated Features

• Added extra provisioning options for the Yealink MP5X E2 phones
• Improved handling and logging of backend Music on Hold processes
• Updated queue calls to move up penalty levels immediatley instead of after ring retry if no agents are available at the current level

Bugs Fixed

• Fixed an issue with failed calls to "Ring All" queues with a large number of queue members
• Fixed issue with outbound MMS permissions
• Fixed an issue with editing old directory profiles
• Fixed issue with voicemail emails not sending in some scenarios
• Fixed issue with SIP firewall monitoring not re-blocking IPs that were previously blocked and then unblocked
• Fixed issue with CDR showing "No Answer" instead of "Offline" for offline devices in queues

Released: November 18, 2025

Bugs Fixed

• Fixed potential formatting issues with MCQ and STT toll billing

Released: November 3, 2025

New Features

• Added toll billing options for MCQ usage
• Added toll billing options for recording storage
• Added new API functions to test page options
• Added missing API option in legacy APIs for retrieving Digit Validation logs
• Added verification checks for certain system web server configuration settings
• Added SRTP as a transport type option for SIP accounts in group editing
• Added "SMS Only" flag option in DID Management
• Added subnet support for API ACLs

Updated Features

• Updated list pages across the system to improve load times with large datasets
• Updated voicemail greeting playback to stop when the window is closed
• Updated MCQ with multiple fixes and quality-of-life improvements
• Updated MCQ Webchat for improved overall user experience
• Updated MCQ Webchat label widths for better alignment
• Made multiple security improvements throughout the web portal
• Updated nightly system processes to better distribute load and reduce single points of stress
• Updated callback handling to improve processing speed and prevent locking issues
• Updated SMS forwarding to external URLs to treat HTTP 200 responses as "OK"
• Updated APIs to support POST body data
• Updated API documentation to include Digit Validation and SIP POST options
• Updated Aastra/Mitel provisioning to hide unavailable NAT options for current versions
• Updated MCQ Webchat queue dropdown to show queue extensions and properly sort the list
• Updated tooltip and admin guide for the "Show Missed Calls" feature to better describe functionality
• Updated Extension configuration profiles to include missing fields
• Updated FMFM configuration profiles to include missing fields
• Updated Queue configuration profiles to include missing fields
• Updated SIP Account configuration profiles to include missing fields
• Updated toll billing processing to retrieve call details more efficiently

Bugs Fixed

• Fixed issues with Yealink provisioning
• Fixed attended transfers showing incorrect destinations in subsequent CDR rows
• Fixed rare issue when uploading extension import CSVs with non-standard encoding
• Fixed issue when exporting and re-importing extensions
• Fixed issue scheduling reports for certain queues
• Fixed issue setting SMS DIDs on MCQ in some scenarios
• Fixed console error when loading MCQ Webchat
• Fixed Meet-Me conference issues on newly installed systems
• Fixed issue checking for unique names during device provisioning
• Fixed BLF status issue for extensions using SSC
• Fixed SSC server password handling in the web portal
• Fixed caller ID issue when blind transferring between queues
• Fixed SSC setting options not applying expected account configurations
• Fixed validation issues with provisioning device data after customer imports
• Fixed issue with scheduled toll reports
• Fixed E.164 number formatting issues in some cases
• Fixed CDR start/end date filtering issues
• Fixed log error from MCQ
• Fixed duplicate route data display in device statistics
• Fixed reason code issue in webchats
• Fixed single-word label issue in webchats
• Fixed queue agent issue when using multiple weights
• Fixed outbound fax failures for certain PDF files
• Fixed custom script process ending prematurely
• Fixed Meet-Me conference recording email detail issues
• Fixed incorrect fonts on various portal pages
• Fixed typo in extension tooltip
• Fixed HTTPS settings issue for Polycom devices on some versions
• Fixed SolCast pages appearing in search results when feature disabled
• Fixed error when group editing SIP accounts
• Fixed error adding certain new device types
• Fixed log errors when generating Aastra/Mitel provisioning
• Fixed issue uploading customer import files with spaces in filenames
• Fixed issue showing provisioning device passwords during edit
• Fixed log errors during some call transfers
• Fixed log error with CDR offloading
• Fixed log error with park reminders
• Fixed log error with queue call code callbacks
• Fixed log error with queue callbacks
• Fixed multitenant access rules for user accounts
• Fixed MCQ Webchat creation and status indicator issues
• Fixed issue converting scheduled trunk reports from 2.x upgrades
• Fixed IPv6 causing SIP/RTP packet capture failures when downloading
• Fixed agent selection issues in least-recent queues
• Fixed directory profile editing and deletion issues
• Fixed missing DHCP options in some cases
• Fixed SIP accounts showing offline while active on another server
• Fixed issue changing SIP Account Transport Type via group edit
• Fixed webchat send button showing loading icon after send completed
• Fixed issues with spaces in SSC roster names
• Fixed backend error loading system settings in some cases
• Fixed potential firewall error when blocking invalid IPs
• Fixed resource monitoring report hanging when a server is unreachable
• Fixed duplicate callback confirmation messages
• Fixed error in /api/sms/report API endpoint

Released: August 29, 2025

Bugs Fixed

• Fixed issue with FTP connections in system backup script

Released: August 25, 2025

Bugs Fixed

• Fixed issue with incorrect line data in some Aastra/Mitel devices

Released: August 21, 2025

Bugs Fixed

• Fixed issues with call forwarding settings after extension import
• Fixed issues with SIP Account command buttons (Reboot, Check MWI, Check Provisioning)
• Added validation for queue callback dial prefixes to ensure they only contain digits

Released: August 14, 2025

New Features

• Added a new Bleeding Edge update branch
• Added a toggle for HTTP/S to device provisioning
• Added ability to control access to queues on a per-user basis
• Added average handle time to the Queue Call Breakdown report
• Added check for blank roster names
• Added functionality for testing FTP connections and returning details about why FTP is failing when it does for system and recording backups
• Added language options for meet me conference prompts
• Added monitoring for swap memory usage
• Added option to configure global server MFA settings on multi-tenant systems instead of configuring per-customer
• Added SIP NAT option to extension imports, defaulting to Yes to match SIP account defaults
• Added Skill Based Routing, allowing queue members to be managed automatically based on skill requirements
• Added system S/N to bottom bar
• Added the ability to set specific callers to be treated as low or high priority in queues
• Added the option to send outbound MMS through MCQ for supported DIDs
• Added toll plans and toll billing for Speech-to-Text services
• Added Yealink 57W Firmware / Provisioning

Updated Features

• Improved efficiency and logging for backend presence creation process
• Improved redundancy checks for peer generation during HA failover
• Improved tracking for space and duration of call recordings
• Increased min height and width for searchable dropdown menus
• Made multiple improvements to call flow handling for MCQ
• Modified functionality of MCQ chats that have been transferred out of their original queue and completed - they will now return to the original queue when re-opened instead of staying in the transfer destination
• Prevented navigating between customers while in an edit modal from causing issues on save
• Removed decommissioned collab option from SSC accounts
• Resolved issue with web portal being locked while data was being loaded on some reports
• Resolved some inconsistencies with light/full backup data retention
• Streamlined basic process for configuring extension forwarding, and added the option for more granular options including different settings for internal vs external callers
• Udated SIP timing module to improve fax reliability
• Updated Admin Guide with details of some more recently added features
• Updated content type details for inbound MMS
• Updated IVR Option formatting to make selected options easier to read
• Updated link to API docs in API management
• Updated MCQ to save inbound MMS content locally to prevent 7 day file timeout
• Changed the system ordering in Service Status to use hostname instead of last timestamp
• Cleaned up handling of failed backup alert emails

Bugs Fixed

• Fixed an issue with BLF status not changing for extensions going on/off calls
• Fixed an issue with extension user requirements on older systems
• Fixed error on extensions page
• Fixed error when loading Live Stats Report on an empty queue
• Fixed formatting issue in page permissions
• Fixed formatting issue on directory profile list page
• Fixed formatting issues on pop-up modals with long headers
• Fixed formatting issues with call transcripts in CDR
• Fixed formatting issues with paging group member list
• Fixed incorrect error message displaying if the Survey/IVR report returned no results
• Fixed issue with "assigned" label for MCQ chats in some cases
• Fixed issue with allowing MCQ messages to invalid phone numbers
• Fixed issue with call transcripts being created in some scenarios where only voicemail transcripts should have been made
• Fixed issue with controlling user fax access
• Fixed issue with customer speech-to-text toggle not displaying in some cases
• Fixed issue with editing existing members of paging groups
• Fixed issue with generating directory details for some polycom devices
• Fixed issue with invalid routing option displaying on SSC account pages in some cases
• Fixed issue with list search not clearing when refreshing page
• Fixed issue with navigating to network tools page through the system search bar
• Fixed issue with nested arrays in custom scripting
• Fixed issue with ordering of text within call transcriptions in some scenarios
• Fixed issue with SIP account redirect button missing on trunk page
• Fixed issue with SIP POST API not running in some scenarios
• Fixed issue with SIP TLS/SRTP cert creation after changing system web address
• Fixed issue with system search page results in some cases
• Fixed issue with virtual extensions sometimes not displaying in queue member dropdowns
• Fixed issues with changing interface settings in some scenarios
• Fixed issues with pausing system recordings while listening to them in the web portal
• Fixed issues with search results on some list pages
• Fixed multipart SMS creating empty SMS chats
• Fixed potential issue with custom scripts continuing wait for commands after reaching the end of the script
• Fixed potential issue with failed outbound faxes becoming stuck
• Fixed potential issue with Guardian creating an entry for an empty IP address
• Fixed using "From IP" on the API testing page
• Fixed various logging errors throughout the system

Released: June 24, 2025

Bugs Fixed

• Fixed an issue with delayed calls to extensions in some systems

Released: June 18, 2025

Bugs Fixed

• Fixed a few issues with updating very old systems and 2.X migrations

Released: June 12, 2025

New Features

• Added a notification system for becoming the active route in scheduled routing
• Added additional log details for calls to trunks and IVRs
• Added MMS support for SMS API calls
• Added the ability for a Custom Script to call a Paging Group via the newcall API
• Added the ability to keep multiple instances of system backups

Updated Features

• Updated MCQ assigned status based on if the chat is assigned to the current user
• Updated system wide list page defaults to show 100 items instead of 15

Bugs Fixed

• Fixed an issue with column sorting on CDR Report Builder
• Fixed an issue with custom script dropdown in MCQ settings
• Fixed an issue with documenation sidebar on large screen sizes
• Fixed an issue with extension user's assigned extension being removed in some cases
• Fixed an issue with IVR settings in some scenarios
• Fixed an issue with live stats showing incorrect status for some SIP devices with similar names
• Fixed an issue with monitoring extensions after parking
• Fixed an issue with roaming on a 5 digit extension
• Fixed an issue with showing SIP History for SIP accounts with names over 25 characters
• Fixed an issue with system search menu displaying behind some UI elements
• Fixed an issue with transferring queue calls in some scenarios
• Fixed inconsistencies with searching list pages
• Fixed issues when importing multiple customers during the same day
• Fixed SIP errors when no peers have TLS enabled
• Fixed some formatting issues with API documentation
• Fixed various issues on the DID routing pages

Released: June 6, 2025

Bugs Fixed

• Changed the handling of database connections in the SIP service to improve system stability

Released: May 13, 2025

Bugs Fixed

• Fixed an issue with deleting MCQ chats
• Fixed saving and deleting Call Report Builder entries
• Resolved an issue with setting call language on direct trunk to trunk calling

Released: May 7, 2025

New Features

• Added ability to generate transcriptions of phone calls
• Added optional admin credentials to LDAP configuration options for automatically syncing some user data
• Added per-customer toggle for speech to text features
• Added option to trigger a custom script when receiving a new message in Multichannel Queueing
• Added French language support to Meet-Me Conference rooms
• Added the ability to delete chats from Multichannel Queues
• Added APIs to web portal documentation
• Added Admin Guide to web portal documentation

Updated Features

• Changed error messages for some scenarios to clarify the error/resolution details
• Clarified the affected user when editing MFA accounts and access rules
• Made the system logs page stop auto-scrolling when the info box is manually scrolled

Bugs Fixed

• Fixed an issue with French characters in caller IDs
• Fixed an issue with large customer access lists on portal users
• Fixed an issue with SMS DIDs remaining routed after being deleted from an MCQ option
• Fixed an issue with webchat being hidden on the portal permissions page in some cases
• Fixed error with playback for voicemail greetings in the web portal
• Fixed multiple errors when deleting SS customers
• Fixed an issue with calls sometimes missing recordings during cross-customer routing
• Fixed an issue with editing usernames for SSC accounts
• Fixed non-provisioned devices not being displayed on SSC user account modals
• Fixed reordering softkey entries for feature profiles
• Resolved a issue causing IPs to not be listed properly in the API permissions list and edit pages
• Resolved an issue causing multiple chats when starting new SMS chats from the portal
• Resolved an issue causing the update page to wait indefinitely in some cases
• Resolved an issue with editing some Static IP Routes
• Resolved an issue with secondary rosters on SSC accounts not saving properly
• Resolved an issue with setting Forwarding options on new extensions
• Resolved formatting issues with the documentation side bar
• Resolved issues with searching for DIDs on systems with over 1000 routed DIDs

Released: March 3, 2025

Updated Features

• Added support for Polycom VVX 150.

Bugs Fixed

• Fixed issues with some SSC account management options.
• Fixed issue with call report builder not running on reporting server when configured.

Released: February 18, 2025

New Features

• Support for MFA on portal user accounts through call, text, email or authenticator app.
• Support for authenticating and pulling basic portal user information using an LDAP service (ex, Active Directory).
• SMS toll rates can now be configured and set per-DID. SMS toll reports can be pulled via API, web report will be implemented in the next package.
• TLS (HTTPS) Provisioning support added for Mitel (Aastra), Polycom and Grandstream devices.
• Added Documentation section to portal side bar and converted some existing PDFs to integrated documents in the web portal.
• Support for the Poly Trio 8300 and 8800.
• Multiple new options for Custom Scripting, including if/else statements, date operations and sending emails.
• Added option for MCQ webchats added to external websites to show a status indicator for the chat based on the timerule of the attached queue.
• Added API for pulling per-customer details of recording storage being used.
• Configuration profiles can be set up to define defaults for common system features (Extensions, Voicemail, etc).

Updated Features

• Rebuilt process for managing APIs and SMS access. Options are now split between global API permissions in Advanced Tools and Per-Customer API permissions in Phone System settings. SMS access (ie, IPs allowed to send) is now managed in the same way as other API permissions instead of as its own page.
• Updated provisioning process to make the /prov path case insensitive when configuring on the device.
• Pushed SSC account update process to system backend to improve load times when adding/editing accounts.
• Added port 5061 to firewall monitoring process.
• Reworked DID Management and DID Routing pages to better handle systems with large numbers of DIDs.
• Unified process for handling emails across the system to remove some areas using a legacy format.
• Updated Custom Script editing to support hitting the TAB key.
• Removed calls to Paging Groups from the count of concurrent calls on the system.
• Optimized memory usage for some reports.
• Optimized processing of backend scripts.
• Modified SIP testing parameters to prevent false negatives in some scenarios.
• SSC Server settings will now hide the server password.
• Added Does Not Contain filter to the call report builder.
• Added additional information to SMS error logging for easier troubleshooting.
• Full system backups will now include historical graph data.
• Attempting to delete SIP accounts with delete block enabled using Delete Selected will now show a list of accounts that were unable to be deleted.
• MCQ functionality can now be enabled / disabled on the system and customer level.
• Added additional URL validation in a few places where URLs are entered by users.

Bugs Fixed

• Blind transfers to external numbers failing to find a route.
• Incorrect CID name when clearing queue prefixes on internal calls.
• High CPU usage during processing of large recordings.
• Dropdowns in Scheduled Routing being blank in some scenarios.
• Errors when running the CDR with (Show Legs) selected.
• Issues managing /31 Static IP settings.
• APIs that use call channel details failing if used immediately after call start.
• Calls to Custom Scripts not properly showing in CDR details.
• Duplicated headers during Server->Server calls on Load Balanced systems.
• Inactive SIP accounts not appearing in account list after removing Active filter.
• Issues when linking Facebook accounts to MCQ in some cases.
• SSC Tools not properly loading on some user's accounts.
• Long load times for the Backup & Restore page.
• MCQ Assigned To label not updating.
• MWI notifications not properly sending to devices with over 10 pending messages.
• Route error when routing a Trunk directly to the default route group.
• Scheduled reports returning blank in some cases.
• Some calls in the CDR not showing that they have a recording when they do.
• SMS Log not returning results if the search didn't include the country code.
• Clicking the No Results message in CDR causing a broken pop-up menu.
• Issue with toggling status of interfaces in some cases.
• Incorrect CDR hangup details in some cases.
• Errors when importing SSC accounts via CSV.
• Incorrect values in the IVR/Survey report.
• Reboot Phone option not properly rebooting some devices.
• Errors in the Call Report Builder when some filter options/combinations were used.
• MOH Playlists not allowing multiple files to be uploaded.
• Inactive queues not showing in queue list and still accepting inbound calls.
• Potential issue with malformed parking request causing incorrect CID details in the CDR.
• Queue call recordings not being saved in some scenarios.
• SMTP configurations not properly updating in some scenarios.
• Small formatting issue in Scheduled Routing pages.
• Misc MCQ / Webchat issues.
• CDR not showing new calls after restoring from a light system backup.
• MCQ chats staying open after chat type is removed from the queue.

Released: January 8, 2025

Bugs Fixed

• MCQ chat type options weren't syncing during updates in some cases.
• Modified page permissions configuration on new installs to prevent error during update process.

Released: January 8, 2025

Bugs Fixed

• Modified install order of new packages during updates to prevent potential race condition.

Released: November 18, 2024

Updated Features

• Added tooltip for TLS/SRTP toggle on SIP accounts to indicate which devices are supported.
• Updated device provisioning to not show SRTP enabled SIP accounts for devices that don't support it.
• Increased rate at which recurring backend processes are completed.

Bugs Fixed

• Incorrect SIP account status showing for TLS/SRTP accounts in some scenarios.
• Potential error when placing a call from an extension with an apostrophe in the name.
• Backend log error when adding new device provisioning.

Released: November 13, 2024

New Features

• Added support for enabling SIP TLS & SRTP on SIP accounts. Encrypted communication is currently supported for Trunks, Aastra/Mitel devices, and some soft phones.
• Added the ability to write custom scripts within the SolSwitch web portal, allowing custom functionality when processing calls or receiving SMS.
• Added a system wide Current Calls report within Advanced Tools.

Updated Features

• Updated multiple dropdowns across the system to be searchable when they were previously missing that functionality.
• Added additional tooltips for various device provisioning options.
• Added missing links in device provisioning to other system features (SIP accounts, feature and directory profiles).
• Removing suspension from a SolSwitch Connect account will now also make it active if it is currently inactive.
• NAT options have been removed from provisioning for some devices which don't support them.
• Extension numbers will now be highlighted in red when being edited if the entered extension number is already in use.
• Uploading an extension profile photo that is too large will now show an error before submitting.
• Device provisioning page will now show a warning if there are duplicate device MACs in use.
• Extension Time Report daily breakdown option will now break each day into its own section for easier per-day sorting.
• SIP Account details will now show in the sidebar when editing an extension even if the SIP account doesn't have recent online history.
• Improved overall reliability of outbound faxing and fax switches.
• Reduced delays at some steps when hitting an IVR.

Bugs Fixed

• Some Meet-Me star codes not properly completing.
• System recordings not playing on Firefox.
• The user edit menu popping up in some instances instead of other menus.
• Incorrect device routing options displaying when editing SolSwitch Connect accounts in some scenarios.
• Device provisioning not properly populating some default values.
• Multiple issues with adding and removing members from Paging Groups.
• Errors in some cases when adding/editing Music on Hold files.
• Inactive extensions sometimes still being hidden even when filter options are set to display them.
• Calls to Paging Groups failing to complete in some configurations.
• Multiple graphs across the system showing an inaccurate view of the data due to the gap between data points being used.
• Errors when uploading some CSV files to the SolCast batch dial list.
• Formatting issues with the scheduled routing date selection options.

Released: October 10, 2024

Updated Features

• Added additional logging for the update process and other backend processes.

Bugs Fixed

• Incorrect Caller ID name when transferring a call to a queue.
• Answering queue member name showing 'UNKNOWN' in Call Detail Records.
• Queue answered stats not being tracked.
• Issue with some backend modules not being initialized after updating in some cases.
• Route groups not properly overflowing to secondary route groups.
• Voicemail emails not being sent if one contains a blank transcript.
• Missing files for a few French system recordings.

Released: October 7, 2024

New Features

• Added options to control the language of system recordings for the system, customers and extensions.

Updated Features

• Fully rebuilt the framework that the system's SIP process uses to interact with the database in order to improve the efficiency of connections and failovers, and prevent potential memory leaks in some scenarios.
• Extended the existing language controls on Queues and IVRs to work with the new system/customer toggles, and to extend their language selection to features after them in the call flow. Ie, a call that overflows to a Voicemail from a Queue will use the language setting of the queue when playing system recordings.
• Improved various checks run during the process of a system update to prevent potential errors.

Bugs Fixed

• Error displaying on Live Queue Stats in some cases.

Released: October 2, 2024

Bugs Fixed

• Incorrect Live Queue Stats status for users on multichannel chats.

Released: September 10, 2024

Bugs Fixed

• Delayed voicemail emails in some cases when using transcription.
• Systems set to French using English audio files for digits and letters.
• Inconsistencies with threshold values being applied during PDF conversion for faxing.
• Incorrect status in Live Queue Stats for some multichannel users.
• Multichannel calls only ringing users for a maximum of 45 seconds.
• Least Recent Ring type not working with multichannel queues.
• Incorrect username displaying when starting a new SMS within a multichannel queue.
• Formatting issues with the multichannel queue webchat options.
• Errors in some scenarios when generating multichannel queue webchat code.
• Multichannel queue calls not displaying the correct Caller ID.
• Multichannel queue calls not properly ending in some cases.

Released: August 27, 2024

New Features

• Added historical logging for IPs blocked by Guardian.
• Added Multichannel Messages report.
• Users can now be given access to specific Outbound Fax numbers which they can send from.
• Digit Validation options can now be controlled through the New Call API, and custom destinations can be configured.
• Toll Reports can now be pulled through an API.
• System options which push settings to external servers now have the option to delete only the local record, leaving the external settings in place.

Updated Features

• Added progress bar when processing customer import.
• New splash image for main login page.
• SIP Usernames now check for additional invalid characters.
• When transcription is enabled, voicemails can be set to email the transcription only.
• Updated some system notification items to not register as missed calls on phones, such as call reason code callbacks and park reminders.
• SSC accounts will show when suspended and have the option to be unsuspended.
• Disabling Multichannel queueing will now still show the options for channels that were already configured.
• Styling of Key/Legend for system graphs has been updated to be sectioned off from the data.
• SMS Providers now support secondary/backup URL.
• SMS DID and Provider pages now show URL details.
• Inbound SMS will now automatically retry when delivery fails to specified POST URL. Additional details can be found in SMS documentation.
• Lowered process priority for outbound fax PDF conversion and SIP packet processing to prevent any potential impact to higher priority processes on the system.
• Added additional redundancy for some database connections.

Bugs Fixed

• Issues with loading webchat data in some cases.
• Multiple issues with CDR details and recordings when calls routed through multiple destinations or included transferring/parking.
• CDR summary lines not showing proper call durations.
• CDR total results / page numbers not reflecting proper total.
• Error with sending voicemail emails in some cases.
• Errors when editing SolSwitch Connect Rosters.
• Grandstream provisioning not properly generating for some devices.
• Error when adding DID ranges.
• IP addresses being removed from the Guardian block list but still being blocked in the backend in some scenarios.
• Live Queue Stats showing incorrect status during call monitoring.
• Provisioning logs not having read access in some cases.
• Issue with queue prefixes not being cleared between queues.
• • Added toggle on queues to manually enable this functionality if needed.
• SIP accounts with long usernames not properly showing online status.
• SIP accounts not showing in system dropdowns in some cases.
• Error when starting a new SMS from webchat, when the message contains an emoji.
• Issue with system updates not completing when run from the web portal.
• Error when trying to monitor calls after transfers/parks.
• Potential issue with generating SMTP settings after making changes.
• Multiple issues related to exporting/importing customers.

Released: July 15, 2024

Bugs Fixed

• Error when adding/changing SMS DID on Multichannel Queue
• Issue with adding new database column when updating to new version
• Missing Status = OK when Multichannel receives SMS

Released: July 10, 2024

Updated Features

• SMS Billing API changed to support new backend formatting for SMS.
• SIP process monitoring updated to obtain lock on SIP file before running required checks.

Bugs Fixed

• Errors when importing a customer with the same ID as a previously exported customer.
• Error when trying to add options to API Digit Validations.
• Music on hold settings not refreshing after completing customer import.
• Error when deleting routes from a route group prefix.
• Issues with some queue calls not fully ending reporting data after being transferred.
• Issues when editing or deleting newly added time rules.
• Customer dropdown not including new customers until manually refreshing.
• CDR entries and recordings not displaying properly after attended transfers.
• Some Grandstream devices not showing the correct number of lines in device provisioning.

Released: July 3, 2024

New Features

• Added option to route cross-customer calls on multitenant systems out through route groups instead of routing internally as one call.
• Added option in System Logging to view the API request/error logs.
• Ability to export and import customer accounts on multitenant systems, including backwards compatibility with customers exported from V2 platforms.
• Implemented support for adding a webchat to external websites which tie back to a multichannel queue.
• Implemented support for handling inbound MMS.
• Added support for the multichannel queueing webchat to display images sent through MMS.
• Firmware V6.4.0.132 for Aastra/Mitel devices.

Updated Features

• Modified queue bridging configuration to ignore DTMF input if no features requiring it are enabled.
• Added additional logging for incoming API requests.
• Added in some missing tooltips in the Surveys page.
• Current calls report for load balanced systems now shows which server has the call connected.
• Improved CPU usage of system firewall process and fixed potential memory leak.
• Improved speeds of loading certain types of data from the system's database.
• Added 'Current Route' to the Scheduled Routing list page.
• Added default recording for multichannel queueing.
• Improved speed of failover process in some scenarios for High Availability servers.

Bugs Fixed

• Invalid SIP Failure alerts in some cases due to delayed database sync on High Availability systems.
• Not displaying 'Via:' on the receiving device when transferring queue calls.
• Issue with search results for packet captures when loading from the link in CDR.
• Issue with date/time format of packet capture previews.
• Issues with date selection options in some reports.
• Issue with validating if parking lot extensions are overlapping.
• Recorded queue calls having one long recording instead of recordings for individual legs.
• Issues with CDR details showing incorrectly after transfers.
• Error when searching on a list page immediately on load.
• Issue with current calls not showing transferred calls in some instances.
• Some tooltips displaying on focus instead of on hover.
• Formatting issues when editing scheduled routes.
• Issue with adding directory profile entries in some scenarios.
• Issue with call waiting on multichannel queues.
• Issue with SIP lines on Aastra expert configs.
• Issues with starting new SMS from a multichannel queue.
• Incorrect tooltip on Find-Me Follow-Me page.
• Long webchat labels breaking formatting.
• Queue list member count not updating until page reload.
• Validation issues when editing route groups.
• Inconsistent alert formatting in the web portal.
• CDR recording playback continues after closing popup window.
• Incorrect description provided for Aastra/Mitel device passcodes.
• Issue with pulling frequently viewed pages.
• Formatting issues with memory usage graph.
• Formatting Issue with queue agent busy report.
• Issue with reason code options on the queue agent busy report.
• Issue with changing the casing of an existing queue's name.
• Small styling issue when editing time rules.
• Errors when managing SSC servers in some scenarios.
• Potential issue with route groups when deleting customers from multitenant systems.
• Some display issues in the multichannel queue webchat.
• Issue with clearing settings from SMS DID when removed from queue.
• Some issues with SMS management options.
• Issue with some SMS in multichannel queues.
• Issue with outbound fax continual retry.
• Issues with disabling some toggles on queues.
• Issue with queues not ringing non-portal user queue members when multichannel queueing is enabled.
• Issue with time rule calendars duplicating when editing a rule.
• Issue with loading SIP history for usernames with special characters.

Released: May 6, 2024

New Features

• Support for time rules on multichannel queues.
• Option to start new SMS conversation on multichannel queues.
• Backup URL for loading/updating geo location data.

Updated Features

• Redesigned multichannel queue user interface to streamline the process of adding additional channels.
• Removed grey overlay covering data when reloading values on live reports.
• Cleaned up formatting of SIP up/down alerts.
• Improved information and settings available when connecting directly to a SolSwitch server.

Bugs Fixed

• Error when saving extensions tied to an SSC account.
• Error with saving SIP accounts tied to an SSC account.
• Issue with queue calls returning busy in some invalid scenarios.
• Issue with editing SSC Servers.
• Issue with webchat volume not saving.
• Potential race condition in SIP peers' creation.
• CDR issue with picking up cross server calls.
• Issue with checking for local billing on calls that were parked.
• Issue with passing through headers from SIP aggregators.
• Issue with periodic delays in some background processes.
• Issue with blank voicemails in some scenarios.
• Issue with some characters in CDR source names.
• Issue with deleting scheduled routes.
• Issues when hitting 'enter' while searching a dropdown.
• Issue with saving VM Transcript flag.
• Issues with configuring SMS numbers for multichannel queuing.
• Various small Issues found around the SS webchat / multichannel queueing.