SolSwitch Communications Platform Roadmap

SolCast has been rebuilt as a single outbound campaign system for voice calls, SMS and email.

Campaigns support contact lists, scheduling, text-to-speech messages, keypress responses such as replay, unsubscribe or forward to a number, and campaign reporting.

Meet-Me conference rooms can now be transcribed and summarized. Each participant is transcribed separately so the transcript shows who said what.

Transcription is enabled per room, and the transcript can be emailed after the conference ends.

A flow chart of a DID's call routing can now be viewed, opened from the DID routing list.

Each step in the flow, such as an IVR or queue, can be clicked to open its normal edit options.

AI call summaries can now be included in post-call emails alongside the transcript and recording.

The extension transcription setting is now an on/off option with separate choices for which items are emailed.

Administrators can download a CSV template, fill in user details and upload it to create portal users in bulk.

Portal users can also be created without a password. The user is emailed a link to set their own.

A Firmware Management page lists the firmware available for each device type and allows custom firmware files to be uploaded for use during device provisioning.

Voicemail notifications can be sent by SMS with the voicemail transcript, in addition to or instead of email notifications.

Messages show who called and when, followed by the transcript.

SMS DIDs can be assigned directly to individual extensions for one-to-one conversations outside of queues.

Direct conversations are kept separate from queue conversations, even when the same contact also messages a queue.

Long inbound SMS messages that arrive in multiple parts are combined and delivered as a single message in the correct order, for supported configurations.

Formatting updates for the web portal on mobile devices, including the top bar menus for both administrators and extension users.

Portal pages a user hasn't opened yet are marked in the sidebar, making pages added in a new release easy to find.

System backups and call recordings can be transferred over SFTP instead of FTP, encrypting both the credentials and the files in transit.

Generated SIP account passwords are now 16 characters, and new SIP account passwords must be at least 12 characters.

Security reviews were completed for each release, with fixes applied across the web portal, including improved protection against cross-site scripting.

Manage Microsoft Teams SIP accounts from the web portal, including tenant consent, account setup and call routing.

Adds call transcripts and AI call summaries to the API, alongside the recordings and call details already available through Call Leg Details.

Call connect and disconnect POST notifications will be configurable per customer on multi-tenant systems, so each customer can integrate with their own CRM or other systems.

Selectable French voice models for text-to-speech generation, so French prompts, including numbers, are pronounced correctly.

Controls for pay-per-use services on Sunwire Hosted customers such as SMS, transcription, text-to-speech and Multichannel Queuing.

Choose which services to enable, set a spending limit, and buy prepaid credit with optional automatic top-ups.

Support for pasting images directly into the Multichannel Messaging chat window instead of requiring manual uploading of files.

A Microsoft Teams app for sending and receiving SMS through SolSwitch directly within Teams, signed in with the user's Microsoft account.

Automated, rules-based replies for inbound Multichannel Queuing conversations.

Contacts answer menu or keyword prompts, such as choosing support or billing, and the conversation is routed to the right queue with their answers attached.

A quick-create option that sets up an extension, voicemail box and SIP account in one step using only the required fields, with values generated automatically where possible.

An Auto Update option on Feature Profiles, matching the one on Directory Profiles, so items renamed elsewhere in the system are updated in the profile automatically.

API keys will be shown once when created and stored hashed, so a key cannot be read back from the system after creation.

Faster detection of unusual outbound call volumes, including calls to standard destinations that high-cost call alerts don't cover, to catch fraudulent calling sooner.

Firewall rules configurable per customer instead of only system-wide, so access such as allowing US IP addresses can be limited to the customers that need it.